Terms & Conditions

1. Prices on this website

Prices shown on this website, including online estimates, are indicative only. They are a guide, not an offer, and are subject to confirmation once we understand your property, access, condition and location. Quote-only services are priced after an assessment. GST treatment is shown where confirmed; otherwise please check your quote.

2. Quotes and bookings

• A booking is confirmed only when we confirm it to you in writing (for example, by email or text).
• Quotes are based on the information you give us. If the job is materially different on the day – for example larger, more heavily soiled or harder to access – we'll discuss any change in price with you before continuing.
• Please make sure we have safe access, power and water where needed, and let us know about pets, parking and anything fragile or valuable.
• If you need to change or cancel a booking, please give us as much notice as possible – at least 24 hours where you can. Any cancellation charge will be set out in your quote or confirmation.

3. Our work

We carry out our services with reasonable care and skill and choose methods to suit each surface and fabric. Some marks, stains, wear, sun damage, shrinkage or existing damage can't be removed or reversed by cleaning, and some materials react unpredictably; where we can see a risk, we'll explain it before we start. If you're not happy with any part of our work, please tell us as soon as possible – ideally within 48 hours – so we can put it right.

4. Payment

Payment terms will be set out in your quote or invoice. Unless agreed otherwise, invoices are payable on completion of the work.

5. Your rights under New Zealand law

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other laws that can't be excluded. Where those laws allow us to limit our liability, our liability for a service is limited to performing the service again or refunding the price paid for the affected part of it.

6. Using this website

• We aim to keep the information on this website accurate and up to date, but it's general information and may change without notice.
• The content, design, images and 3D tour on this website belong to us or our licensors. Please don't copy or reuse them without permission.
• Please don't misuse the website – for example by sending spam or false enquiries or trying to access areas that aren't public.
• Links to other websites are provided for convenience; we aren't responsible for their content.

7. Privacy

We handle your personal information as described in our Privacy Policy.

8. General

These terms are governed by New Zealand law. We may update them from time to time; the version on this page applies from the date shown above.

Questions? Email 0800cleaningandrestoration@gmail.com or call +64 22 633 2500 or +64 22 321 0362.